EXENZO uses cookies on exenzo.com. This statement explains which cookies we set, why, and how you can manage them. For visitor statistics we set two cookies the moment you arrive. Refuse those and our own server counts your visit without a cookie, which you can object to. For every other non-functional cookie we ask for consent first.
1. What are cookies?
Cookies are small text files stored by your browser on your device. They are used, among other things, to remember preferences, measure usage of the website, and make certain functionality work. Similar techniques such as pixels and localStorage may also be used. In this statement we refer to all of these as "cookies".
2. Which cookies do we use?
Functional cookies
Necessary for the website to work. These include cookies for session management and language preference, plus the cookie that remembers your choice in the banner (exz_consent, six months). A cookie that only stores your cookie choice is functional in itself, so we do not have to ask consent for it.
Analytical cookies
Help us understand how visitors use the website, so we can improve it. For this we use Google Analytics 4, and it runs by default: it starts the moment you arrive, without you having to click anything first. Google sets two cookies on your device, _ga and _ga_<measurement-id>, both lasting two years. They hold a random number that lets Google recognise your browser, no name and no email address. We use this measurement to see how many people visit and which pages they read. The legal basis is legitimate interest, not consent, which means you are entitled to object.
What Reject does: click Cookie preferences at the bottom of any page and choose Reject. We delete the two cookies, set every Google signal to denied, and on your next visit the Google script does not load. Nothing from Google ends up on your device and your browser makes no contact with Google.
What Reject does not do: your visit is still counted. Our own server reports the page view to Google, with the page you are viewing, the title of that page, the page you came from, your IP address, and your browser type. Instead of the number from the Google cookie we send a number we calculate ourselves from your IP address and your browser type. That number changes every night, so Google recognises you within a single day and not after that.
If you do not want that count either, object to it. The button below switches it off: we store that in the same cookie that remembers your banner choice, our server skips your visits from then on, and the Google script does not load either. It applies to the browser you click in, so on another device you switch it off again. Prefer to do it in writing, or want to know what we see of your visit? Email support@exenzo.com. We reply within four weeks, and you do not have to give a reason.
Marketing and tracking cookies
These are placed only with your explicit consent. We use PostHog (product analytics and session recordings; EU hosting, 12-month retention). A session recording captures how you move around the page and where you click. Whatever you type into an input field is masked and does not end up in the recording. The measurement traffic runs through our own server, which passes your IP address on to PostHog. So that address is not anonymised. PostHog processes it on servers in the European Union.
The advertising side of Google Analytics 4 and the Google Ads measurement tag fall under this category too. As long as you have not accepted, Google's three advertising signals (ad_storage, ad_user_data, and ad_personalization) stay denied. Google sets no advertising cookies and does not use your visit for personalised ads. If you click Accept, we switch those three signals on and also measure which ad brings in visits (14-month retention). For that, Google Ads sets the _gcl_au cookie (90 days), which links a click on an ad to a request on this site.
One thing happens either way, whatever you choose. When you submit a form on this site, for example a trial request, a check-in, or a quickscan, our own server reports that request to PostHog. Your email address goes along with it, plus a few details about the request itself, such as the plan you picked, the page you arrived on, and the campaign you came in through. That is part of handling your request and is separate from your cookie choice. If you would rather we did not, email support@exenzo.com.
3. Third-party cookies
Our website loads something into your browser from two external parties only: Google (for Google Analytics 4 and Google Ads) and PostHog. Google Analytics starts on every visit unless you have refused; in that case nothing from Google loads in your browser and our own server reports the visit to Google. PostHog loads only after you have accepted. The privacy policy of that party applies to their cookies. Nothing else comes in from outside: our fonts, images, and other scripts sit on our own domain, and there are no embedded videos, map services, or third-party chat widgets on the site. We enter into data processing agreements with parties that process personal data on our behalf.
4. Retention
Each cookie has its own retention period. Session cookies disappear when you close the browser. Persistent cookies have an expiry date that varies per cookie, from a few days up to 24 months. You can always delete cookies earlier via your browser.
5. Managing your cookies
You can control cookies in several ways:
- Click Cookie preferences at the bottom of any page, next to the privacy and cookie links. The banner comes back and you can change or withdraw your choice. Choose Reject and everything Google does in your browser stops; the count then runs through our server, which you stop with the objection button above.
- Delete existing cookies via your browser settings.
- Configure your browser to refuse some or all cookies automatically.
Note that disabling certain cookies may affect how the website works.
6. More information
Our privacy statement explains how we handle personal data. For questions about this cookie statement or about a specific cookie, contact us at support@exenzo.com.
7. Changes
EXENZO reserves the right to amend this cookie statement. Changes are published on this page with the date on which they take effect.